Remote Computer Support Through Web Conferencing

Remote PC support can give you an uplifting and flawless experience. But on the other hand it can be the reason of anxiety and frustration as well. Do you know how a customer service agent or an account manager supports their customers via web conferencing?

Have you ever got a chance to offer remote support to customers? If not then you are lucky. Providing remote support and listening to the problems of customer is sometimes very irritating. Most of the time clients cannot clearly explain their problem. It is not their fault as they are not always computer literate. Therefore, you cannot expect them to follow your instruction properly too. But the things get worse when they do not keep patience to listen to your instruction carefully. They jump before getting the instruction and make a mess and you have to start the process all over again.

To avoid such situation a technical support person should use Adobe Acrobat Connect while providing online PC support. Windows Vista and Windows XP service is also included in remote support. While offering remote support using XP or Vista both your client and you should run XP or Vista. Otherwise you have to offer remote support via instant messaging, file sending or email. You only have to connect yourself with the computer of the customer and take partial control over their PC. In this way you can work on their PC while they just watch your activities. If needed they can also take part.

Therefore, it will be the best for an online PC support technician to offer remote support using Adobe Acrobat Connect Pro. In this way they can avoid wasting time in lengthy, pointless discussion with your customers and offer effective support next time.